:root{color-scheme:dark;font-family:Inter,"Segoe UI",Arial,sans-serif;--bg:#101216;--panel:#191d24;--input:#11151b;--line:#303744;--text:#f1f2f5;--muted:#a1aab9;--accent:#ff7b26;--green:#61d7a0;--red:#f49ba4}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-size:14px;line-height:1.6}h1,h2,h3,p{margin:0}h1{font-size:28px;letter-spacing:-.5px;line-height:1.3}h2{font-size:17px}button,input,select,textarea{font:inherit;color:inherit}button{cursor:pointer}button:disabled{opacity:.5;cursor:default}a{color:inherit;text-decoration:none}:focus-visible{outline:2px solid var(--accent);outline-offset:3px}.skip{position:fixed;top:-60px;left:20px;background:var(--accent);color:#17100a;padding:10px 18px;z-index:30}.skip:focus{top:15px}.topbar{height:85px;padding:0 max(24px,calc((100vw - 1220px)/2));display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);background:#14171c}.brand{font-size:21px;font-weight:800;letter-spacing:.8px;line-height:1.1}.brand>span{color:var(--accent)}.brand small{display:block;font-size:11px;font-weight:500;color:var(--muted);letter-spacing:.8px;margin-top:7px}.back-link{color:var(--muted);font-size:12px}main{max-width:1268px;padding:36px 24px 60px;margin:auto}.page-heading{display:flex;gap:18px;align-items:start;justify-content:space-between;margin-bottom:25px}.page-heading p{margin-top:8px;color:var(--muted);font-size:13px;max-width:700px}.actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.button{min-height:39px;padding:9px 14px;border:1px solid var(--line);border-radius:8px;background:#222832;color:var(--text);font-size:12px;font-weight:600;display:inline-flex;align-items:center;justify-content:center;gap:7px;text-align:center}.button:hover{border-color:#627085}.button.primary{background:var(--accent);border-color:var(--accent);color:#231305}.button.small{min-height:31px;padding:5px 10px}.muted{color:var(--muted)}.notice{padding:14px 17px;border:1px solid #514735;background:#242019;border-radius:9px;color:#e0d0ac;font-size:12px;line-height:1.65}.notice.neutral{background:#171c23;border-color:var(--line);color:var(--muted)}.notice.error{background:#351f26;border-color:#6c3545;color:#ffc3c9}.notice.success{background:#1b3028;border-color:#315b47;color:#a3e4c4}.notice a{color:var(--accent);text-decoration:underline}.identity-note{display:flex;gap:12px;align-items:center;justify-content:space-between;margin-bottom:20px}.identity-note strong{color:var(--text);font-weight:600}.panel{background:var(--panel);border:1px solid var(--line);border-radius:13px;overflow:hidden;min-width:0}.panel-heading{padding:18px 20px;display:flex;align-items:center;gap:12px;justify-content:space-between;border-bottom:1px solid var(--line)}.panel-heading small{font-size:11px;color:var(--muted);display:block;margin-top:4px}.panel-body{padding:20px}.empty{padding:55px 24px;text-align:center}.empty p{max-width:420px;margin:9px auto 20px;color:var(--muted);font-size:13px}.ticket-list{display:grid}.ticket-row{display:flex;gap:18px;justify-content:space-between;text-align:left;padding:19px 20px;background:transparent;border:0;border-bottom:1px solid var(--line);width:100%;color:inherit}.ticket-row:last-child{border-bottom:0}.ticket-row:hover{background:#ffffff04}.ticket-row h3{font-size:14px;font-weight:600;overflow-wrap:anywhere}.ticket-row p{font-size:11px;color:var(--muted);margin-top:6px}.ticket-row-end{display:flex;flex-direction:column;align-items:end;gap:8px;flex-shrink:0}.ticket-row-end>small{font-size:11px;color:var(--muted)}.status{display:inline-flex;align-items:center;gap:6px;padding:3px 8px;border:1px solid #506176;border-radius:6px;font-size:11px;color:#b9c9e3;white-space:nowrap}.status:before{content:"";width:5px;height:5px;border-radius:50%;background:currentColor}.status.resolved{color:#8ae3b6;border-color:#345b48}.status.closed{color:var(--muted);border-color:var(--line)}.status.waiting_user{color:#f1c77d;border-color:#625136}.pagination{display:flex;justify-content:space-between;gap:15px;align-items:center;padding:14px 20px;border-top:1px solid var(--line);color:var(--muted);font-size:11px}.loading{padding:60px 20px;text-align:center;color:var(--muted)}.thread-layout{display:grid;grid-template-columns:minmax(0,1fr) 270px;gap:20px;align-items:start}.messages{display:grid;gap:15px;padding:20px;max-height:58dvh;min-height:180px;overflow-y:auto}.message{max-width:90%;padding:14px 16px;border:1px solid var(--line);background:#131920;border-radius:11px;overflow-wrap:anywhere}.message.user{margin-left:auto;background:#30251d;border-color:#5c412b}.message.staff{background:#1f3028;border-color:#355343}.message-meta{display:flex;gap:15px;align-items:center;justify-content:space-between;color:var(--muted);font-size:11px;margin-bottom:8px}.message-body{font-size:13px;line-height:1.75;white-space:pre-wrap}.compose{padding:20px;border-top:1px solid var(--line)}.form-field{display:grid;gap:8px;font-size:12px;color:#c6cdd8;margin-bottom:18px}.input{width:100%;min-width:0;background:var(--input);border:1px solid #3b4451;border-radius:8px;padding:11px 12px;outline:none;font-size:13px;color:var(--text)}.input:focus{border-color:var(--accent);box-shadow:0 0 0 3px #ff7b260b}.input::placeholder{color:#8993a3}textarea.input{min-height:120px;resize:vertical}.field-help{font-size:11px;color:var(--muted);font-weight:400}.compose-footer{display:flex;justify-content:space-between;gap:14px;align-items:center;margin-top:13px}.compose-footer small{font-size:11px;color:var(--muted);max-width:360px}.form-errors:empty{display:none}.form-errors{margin-bottom:16px}.details{margin:0;display:grid;gap:15px}.details>div{display:grid;gap:3px}.details dt{font-size:11px;color:var(--muted)}.details dd{font-size:13px;margin:0;overflow-wrap:anywhere}.aside-note{font-size:12px;color:var(--muted);padding:18px 20px;border-top:1px solid var(--line)}.new-ticket{max-width:760px;margin:auto}.new-ticket .form-grid{display:grid;grid-template-columns:minmax(0,1fr) 220px;gap:18px}.new-ticket .panel-body>textarea{min-height:200px}.thread-footer{padding:11px 20px;border-top:1px solid var(--line);font-size:11px;color:var(--muted)}#alerts{position:fixed;bottom:20px;right:20px;z-index:50;max-width:min(400px,calc(100vw - 32px))}.toast{padding:14px 18px;background:#24362c;border:1px solid #3f6b50;color:#c4efd3;box-shadow:0 10px 30px #0005;border-radius:9px;font-size:13px}.section-gap{margin-top:18px}
@media(max-width:800px){.thread-layout{grid-template-columns:minmax(0,1fr)}.thread-aside{display:grid;grid-template-columns:1fr 1fr}.thread-aside>.aside-note{border-top:0;border-left:1px solid var(--line)}.page-heading{flex-wrap:wrap}.topbar{padding:0 22px}.messages{max-height:55dvh}.identity-note{align-items:flex-start}}@media(max-width:480px){.topbar{height:75px;padding:0 18px}.brand{font-size:18px}.brand small{font-size:10px}.back-link{font-size:11px;max-width:90px;text-align:right}main{padding:25px 15px 40px}h1{font-size:24px}.page-heading{gap:15px;margin-bottom:19px}.page-heading p{font-size:12px}.page-heading .actions{width:100%}.page-heading .actions>.button{flex:1}.identity-note{display:block;font-size:11px}.identity-note .actions{margin-top:10px}.panel-heading,.panel-body{padding:16px}.ticket-row{padding:16px;gap:12px}.ticket-row h3{font-size:13px}.ticket-row-end{gap:10px}.ticket-row-end>small{font-size:10px}.status{font-size:10px;padding:3px 6px}.ticket-row p{font-size:10px}.messages{padding:14px;gap:12px}.message{max-width:100%;padding:12px 14px}.message-meta{flex-wrap:wrap;gap:3px;font-size:10px}.message-body{font-size:13px}.compose{padding:16px}.compose-footer{flex-wrap:wrap}.compose-footer>.button{width:100%}.thread-aside{display:block}.thread-aside>.aside-note{border:0;border-top:1px solid var(--line)}.new-ticket .form-grid{grid-template-columns:1fr;gap:0}.pagination{padding:13px 16px;gap:9px}.pagination>.actions{flex-wrap:nowrap}.notice{font-size:11px;padding:12px 14px}.input{font-size:16px}.form-field{font-size:12px}.new-ticket .panel-body>textarea{min-height:180px}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;animation:none!important;transition:none!important}}

.attachment-panel{padding:18px 20px;border-top:1px solid var(--line)}.attachment-panel>h3{font-size:13px;margin-bottom:12px}.attachment-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-bottom:14px}.attachment{display:block;border:1px solid var(--line);border-radius:8px;padding:8px;min-width:0;overflow-wrap:anywhere}.attachment img{display:block;width:100%;height:115px;object-fit:contain;background:#101419;border-radius:5px}.attachment span{display:block;font-size:11px;margin-top:7px}.attachment small{display:block;font-size:10px;color:var(--muted)}.attachment-panel summary{cursor:pointer;color:var(--accent);font-size:12px;padding:8px 0}.attachment-panel details form{margin-top:14px;padding-top:12px;border-top:1px solid var(--line)}.attachment-panel details .form-field{margin-bottom:12px}.attachment-panel input[type=file]{font-size:12px;padding:9px}@media(max-width:480px){.attachment-panel{padding:16px}.attachment-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}.attachment img{height:100px}}